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Resolution of Student Issues Chart

Resolution of Student Issues Chart

Issue First Response Next Level Next Level Final Administrative Level
Academic Standing Advising Center Counselor Director, Academic Advising Vice President, Student Affairs
Advising Advisors Director, Academic Advising   Vice President, Student Affairs
Angel, GCSC Email, Lighthouse Issue ITS Website Technical Support   Vice President, Student Affairs
Application Application Process Specialist Coordinator, Enrollment Services Dean, Enrollment Services Chief Information Officer
Bookstore Bookstore Cashier Coordinator, Auxiliary Services Dean, Business Affairs Vice President, Student Affairs
Contact Instructor Course Syllabus GCSC Website, Directory College Operator Vice President, Student Affairs
Course Refund Requests       Vice President, Business Affairs
Discrimination GCSC Employee Vice President, Student Affairs   Academic Division
Evening Campus Contact College Operator Campus Custodial Staff Coordinator, Evening and Inventory
Services
Vice President, Student Affairs
Faculty Concerns Faculty Member Division Chair   Vice President, Academic Affairs
Financial Aid Financial Aid Staff Director, Financial Aid Exe. Director, Student Fin. Svcs Dean, Business Affairs
Florida Residency Enrollment Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
GCSC Foundation Scholarship Foundation Staff Assistant Director, GCSC Foundation Exe. Director, GCSC Foundation College President
Graduation Graduation Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
Harassment GCSC Employee Vice President, Student Affairs   Executive Director, Human Resources
Library Library Professional Staff Director, Library   Vice President, Academic Affairs
Orientation Coordinator, Orientation Director, Academic Advising   Vice President, Student Affairs
Parking Tickets FSU Police SGA, Traffic Court   Vice President, Student Affairs
Password Reset ITS Website ITS Help Desk   Chief Information Officer
Registration Enrollment Specialist Coordinator, Enrollment Services Dean, Enrollment Services Vice President, Student Affairs
Repeat Course with Grade of C or Higher   Director, Academic Advising Dean, Enrollment Services Vice President, Student Affairs
Security FSU Police Director, Campus Safety and Security   Vice President, Business Affairs
Student Activities Student Event Planner Coordinator, Student Leadership   Vice President, Student Affairs
Student Financial Accounts Cashier Bursar Dean, Business Affairs Vice President, Business Affairs
Students With Disabilities Assistant Coordinator, DSS Coordinator, Disability Support Services Director, Academic Advising Vice President, Student Affairs
Student Grade Concerns Faculty Member Division Chair   Vice President, Academic Affairs
Testing Testing Assistant Assistant Coordinator, Testing Director, Academic Advising Vice President, Student Affairs
Transcripts Transcript Evaluation Specialist Coordinator, Transcript Evaluations Dean, Enrollment Services Vice President, Student Affairs
Weekend Campus Contact Campus Custodial Staff FSU Police   Vice President, Business Affairs
Veteran Benefits Coordinator, Veteran Services Director, Military and Veteran Services Dean, Enrollment Services Vice President, Student Affairs
3rd Attempt of a Course Advising Center Counselor Director, Academic Advising Vice President, Student Affairs
4th Attempt of a Course       Vice President, Student Affairs
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