Menu

Resolution of Student Issues Chart

Resolution of Student Issues Chart

Issue First Response Next Level Next Level Final Administrative Level
Academic Standing Navigation Center Counselor   Dean of Student Engagment
First Term Academic Advising Navigation Center     Dean of Student Engagment
Program Academic Advising Faculty Academic Advisor Academic Division Chair Navigation Center Dean of Student Engagment
Canvas, GCSC Email, Lighthouse Issue ITS Website Technical Support   Chief Information Officer
Admission Application Application Process Specialist Coordinator, Enrollment Services Executive Director, Enrollment Services Dean of Student Engagment
Bookstore Bookstore Cashier Coordinator, Bookstore Executive Director, Procurement and Auxiliary Services Dean, Business Affairs 
Contact Instructor Course Syllabus GCSC Website, Directory Academic Division Chair Vice President, Academic Affairs
Course Refund Requests       Dean of Student Engagment
Discrimination GCSC Employee Dean, Student Life   Executive Director, Human Resources
Evening Campus Contact College Employee Campus Custodial Staff   Executive Director of Operations
Faculty Concerns Faculty Member Academic Division Chair   Vice President, Academic Affairs
Financial Aid Financial Aid Staff Director, Financial Aid Executive Director, Student Financial Services Dean, Business Affairs
Florida Residency Enrollment Specialist Coordinator, Enrollment Services Executive Director, Enrollment Services Dean, Student Engagment
GCSC Foundation Scholarship Foundation Staff Finance and Scholarship Program Manager Executive Director, GCSC Foundation College President
Graduation Graduation Specialist Coordinator, Enrollment Services Executive Director, Enrollment Services  Dean, Student Engagment
Harassment GCSC Employee Dean, Student Life   Executive Director, Human Resources
Library Library Professional Staff Director, Library   Vice President, Academic Affairs
Orientation Director, Navigation Center      Dean, Student Engagment
Parking Tickets FSU Police     Dean, Business Affairs
Password Reset ITS Website ITS Help Desk   Chief Information Officer
Registration Enrollment Specialist Coordinator, Enrollment Services Executive Director, Enrollment Services Dean, Student Engagment
Repeat Course with Grade of C or Higher       Dean, Student Engagment
Security FSU Police 850-774-2705 Executive Director, Operations   College President
Student Activities Student Government Association Student Activities Coordinator    Dean, Student Life
Student Financial Accounts Cashier Bursar Executive Director, Student Financial Services Dean, Business Affairs
Students With Disabilities Assistant Coordinator, Student Accessibility Resources Coordinator, Student Accessibility Resources    Dean, Student Life
Student Grade Concerns Faculty Member Division Chair   Vice President, Academic Affairs
Testing Testing Assistant  Coordinator, Testing   Dean, Student Engagment
Transcripts Transcript Evaluation Specialist Coordinator, Enrollment Services Executive Director, Enrollment Services Dean, Student Engagment
Weekend Campus Contact Campus Custodial Staff FSU Police  850-774-2705   Vice President, Administration and Finance
Veteran Benefits Coordinator, Veteran Services  Executive Director, Enrollment Services   Dean, Student Engagment
3rd Attempt of a Course  Counselor     Dean, Student Engagment
4th Attempt of a Course       Dean, Student Engagment

 

Top