Resolution of Student Issues Chart

Resolution of Student Issues Chart

Issue	First Response	Next Level	Next Level	Final Administrative Level
Academic Standing	Navigation Center	Counselor		Dean of Student Engagement
First Term Academic Advising	Navigation Center			Dean of Student Engagement
Program Academic Advising	Faculty Academic Advisor	Academic Division Chair	Navigation Center	Dean of Student Engagement
Canvas, GCSC Email, Lighthouse Issue	ITS Website	Technical Support		Chief Information Officer
Admission Application	Application Process Specialist	Coordinator, Enrollment Services	Executive Director, Enrollment Services	Dean of Student Engagement
Bookstore	Bookstore Cashier	Coordinator, Bookstore	Executive Director, Procurement and Auxiliary Services	Dean, Business Affairs
Contact Instructor	Course Syllabus	GCSC Website, Directory	Academic Division Chair	Vice President, Academic Affairs
Course Refund Requests				Dean of Student Engagement
Discrimination	GCSC Employee	Dean, Student Life		Executive Director, Human Resources
Evening Campus Contact	College Employee	Campus Custodial Staff		Executive Director of Operations
Faculty Concerns	Faculty Member	Academic Division Chair		Vice President, Academic Affairs
Financial Aid	Financial Aid Staff	Director, Financial Aid	Executive Director, Student Financial Services	Dean, Business Affairs
Florida Residency	Enrollment Specialist	Coordinator, Enrollment Services	Executive Director, Enrollment Services	Dean, Student Engagement
GCSC Foundation Scholarship	Foundation Staff	Finance and Scholarship Program Manager	Executive Director, GCSC Foundation	College President
Graduation	Graduation Specialist	Coordinator, Enrollment Services	Executive Director, Enrollment Services	Dean, Student Engagement
Harassment	GCSC Employee	Dean, Student Life		Executive Director, Human Resources
Library	Library Professional Staff	Director, Library		Vice President, Academic Affairs
Orientation	Director, Navigation Center			Dean, Student Engagement
Parking Tickets	FSU Police			Dean, Business Affairs
Password Reset	ITS Website	Technical Support		Chief Information Officer
Registration	Enrollment Specialist	Coordinator, Enrollment Services	Executive Director, Enrollment Services	Dean, Student Engagement
Repeat Course with Grade of C or Higher				Dean, Student Engagement
Security	FSU Police 850.774.2705	Executive Director, Operations		College President
Student Activities	Student Government Association	Student Activities Coordinator		Dean, Student Life
Student Financial Accounts	Cashier	Bursar	Executive Director, Student Financial Services	Dean, Business Affairs
Students With Disabilities	Assistant Coordinator, Student Accessibility Resources	Coordinator, Student Accessibility Resources		Dean, Student Life
Student Grade Concerns	Faculty Member	Division Chair		Vice President, Academic Affairs
Testing	Testing Assistant	Coordinator, Testing		Dean, Student Engagement
Transcripts	Transcript Evaluation Specialist	Coordinator, Enrollment Services	Executive Director, Enrollment Services	Dean, Student Engagement
Weekend Campus Contact	Campus Custodial Staff	FSU Police  850.774.2705		Vice President, Administration and Finance
Veteran Benefits		Executive Director, Enrollment Services		Dean, Student Engagement
3rd Attempt of a Course	Counselor			Dean, Student Engagement
4th Attempt of a Course				Dean, Student Engagement